Atlanta, GA

The room is spacious and comfortable with a great bed and clean finishes, but plumbing noise wakes guests at night. Service ranges wildly: some staff go out of their way to help while others ignore requests for hours. Food quality disappoints for the price, and the hotel nickel-and-dimes guests with surprise charges and valet fees.

The spacious suites feel comfortable and homey with clawfoot tubs and good views. Staff treat you like old friends and the restaurant delivers real food, not hotel basics. Note: basement lounge gets loud Friday and Saturday nights, but rooms come with white noise machines.

Rooms are beautiful and clean but have serious issues: guests found mold in coffee machines and experienced loud banging noise that ruined sleep. Staff goes above and beyond except housekeeping and checkout managers. Valet service is slow.

The hotel has great views and spacious rooms but is worn, dirty, and poorly maintained. Carpets are sticky, bathrooms are cramped, plumbing fails, and staff can't fix problems for days. The neighborhood has safety concerns and the high price doesn't match the actual condition.