Atlanta, GA

Staff quality varies wildly—some go above and beyond while others act annoyed. The location works well with nearby dining and shopping, free parking, and a functional gym, but card access sensors frequently malfunction and require staff help to exit.

Rooms are run down with stains, damage, and mold in bathrooms. Housekeeping rarely cleans during stays despite requests. Front desk staff varies wildly from exceptional to unhelpful, and the hotel has overcharged and ignored refund requests. Construction noise nearby adds to the problems.

Rooms have good layouts with separate sleeping areas and decent amenities, but cleanliness is inconsistent with reports of mold and dirty spaces. Parking is a major problem: guests share a small lot with the public and may get charged $65 daily elsewhere. Staff interactions range from excellent to hostile and aggressive.