Chicago, IL

Staff treats guests exceptionally well. Rooms are clean and quiet with good amenities. Governor Suite has only one bed despite large square footage, which frustrated one guest. Location on Michigan Avenue lets you walk everywhere.

The Drake has stunning views and spacious rooms, but cleanliness is a major problem. Recent guests found filthy bathrooms, peeling wallpaper, water damage, and poor maintenance throughout. Service quality varies wildly depending on staff and department.

Staff are friendly and efficient, location near Magnificent Mile is excellent, and beds are comfortable. Rooms lack basic amenities like water and hair dryers, and noise from the city disrupts sleep. You get what you pay for at this budget-friendly spot.

Great location on Magnificent Mile, but serious maintenance issues plague this hotel. Guests report bugs, stained sheets, broken air conditioning, and unreliable hot water. Staff quality varies wildly, with some helpful and others dismissive.