Cleveland, OH

Rooms are clean and comfortable with good beds and water pressure. Staff goes out of their way to help you. Parking costs $50 and is off-site, which guests find annoying for the price.

Spacious rooms with walk-in showers and clean bathrooms attract most guests, though one visitor found dust and poor hallway maintenance. Staff consistently go above and beyond with personalized service. Parking costs over $50 nightly, which some find steep for downtown Cleveland.

The bed is clean and comfortable. Staff quality varies wildly - some employees ignore guests while the GM fixes problems professionally. Valet parking costs $48 daily with limited drop-off spots. One bathroom was dirty. Location near downtown restaurants and attractions makes up for inconsistent service.

Rooms are modern but cramped with a faulty bathroom door and streaming issues. The bar and valet service are solid. Staff friendliness varies wildly, and the hotel's cancellation policy enforcement is inflexible—expect difficulty reaching management if problems arise.