Columbus, OH

Rooms are spacious, clean, and feature comfortable plush beds with modern fixtures and impressive bathrooms. The free breakfast is substantial and well-presented. Staff quality varies widely, with some exceptional employees but occasional poor service and slow response times.

Spacious suites with comfortable beds and office space impress guests, plus free hot breakfast and a beautiful indoor pool. Serious car break-ins plague the parking lot frequently, and staff respond poorly to complaints about maintenance issues like boiler failures and lack of hot water.

Rooms are spacious and recently renovated but still have finishing touches incomplete. The pool is clean but runs cold, and breakfast is weak except for the pancake maker. Construction noise happens 8am to 8pm, staff is friendly, and the location near I-71 and Polaris Mall works well.

Staff are consistently friendly and helpful, but rooms need work. Guests report stained carpets, broken fixtures, backed-up drains, and loud heating units. The advertised hot tub is boarded up with no online disclosure. Beds are comfortable, but the hotel feels outdated overall.