Houston, TX

Rooms are spacious and quiet with comfortable beds. Hot water fails regularly and elevators get backed up during busy hours. Staff quality varies wildly: some staff are genuinely kind and helpful, but one front desk worker was dismissive and rude.

Staff treat you well and rooms stay clean, but you pay premium prices for small rooms in a parking garage that damages cars. Avoid the micro-sized rooms if possible.

Clean, modern rooms with comfortable beds, but expect noise from hallways and street traffic. The rooftop pool and hot tub are excellent though the lazy river runs cold in winter. Staff is friendly and responsive. Parking costs extra: $50-70, plus $14 daily for WiFi if you're not a Marriott member.

Clean, comfortable rooms with good beds in a great location near Galleria Mall and restaurants. Staff goes out of their way to help you. Valet parking is slow and has billing issues, and room service takes forever.

Staff treat you like family and deliver exceptional service. Rooms are clean but feel dated with dark colors. Parking charges may surprise you despite what front desk tells you at check-in.

The hotel has a nice lobby and restaurant, but rooms disappoint for the price. Highway noise bothers guests, bathrooms feel old, and carpets lack cleanliness. Staff is friendly, but overbooking and expensive parking are real problems.

Rooms are spacious and spotless with comfortable beds and large TVs. Staff handles check-in quickly and goes out of their way to help. Breakfast is solid, parking is convenient, and the hotel feels secure with overnight security patrols.

Beds are uncomfortable and worn, rooms look outdated for the price, and cleanliness varies wildly from disgusting to acceptable. The bar and koi pond are nice, but don't rely on this hotel for quality sleep or a well-maintained room.

Guests report wildly inconsistent experiences. Some praise renovated rooms and helpful staff, while others describe rundown spaces, dirty bathrooms, broken fixtures, and rude service. Parking is small and poorly marked, and the $30 nightly fee frustrated guests.

Rooms are spacious, immaculate, and have comfortable beds. Staff delivers exceptional service, though some guests report inconsistent support and poor phone responsiveness. Parking costs $50 nightly and isn't clearly disclosed upfront, which frustrates guests already paying high room rates.

Staff here are friendly and helpful, but cleanliness is inconsistent. Some guests found clean, comfortable rooms while others discovered dirty sheets, hair, rust-caked showers, and filthy lobby floors. Breakfast doesn't match what the signs promise.

Rooms are spacious, clean, and quiet with comfortable bedding and strong water pressure showers. Staff consistently deliver excellent service with genuine hospitality, though the Honors check-in line moves slower than the general line. The hotel excels at handling large events with multiple food and beverage options.