Mérida, Mexico

Rooms are spacious with comfortable beds, but cleanliness is hit or miss. Some guests report musty smells and maintenance issues like leaky faucets and tilting toilets. Staff service ranges from okay to terrible, with problems around key policies and housekeeping ignoring requests.

Rooms are small but clean with comfortable beds, though one guest reported a hard mattress and thin blankets. Housekeeping sometimes misses details like hair in bedding. The hotel works fine for a quick sleep and breakfast, but the front desk may overcharge illegally and key card systems can fail.

Rooms are clean and modern, but the hotel fails badly on basics: breakfast is poor, hallway carpets are worn, air conditioning doesn't work in common areas, and check-in takes 15-20 minutes. Staff quality varies wildly. Book only if you have a car and low expectations.