Mérida, Mexico

Big clean rooms with comfy beds sit in a modern hotel far from downtown. The rooftop pool and breakfast shine, but thin walls let noise bleed through and staff ranges from warm to cold. Expect slow restaurant service during peak times.

Skip this hotel. Rooms have broken AC, clogged sinks, sewage smells, and poor housekeeping even after multiple requests. Staff moves slowly, the restaurant serves limited food that's often unavailable, and management nickels and dimes guests with inflated transport fees and surprise resort charges.

Rooms are spacious and clean with comfortable beds. Staff goes above and beyond to help guests. Watch out for breakfast traps that charge 500 pesos for items beyond the basic fruit and toast, and parking can be tight at night.

The hotel has stunning design with high ceilings and a beautiful courtyard, but cleanliness and room quality vary wildly. Some guests got windowless rooms without warning and experienced dirty showers and weak water pressure. Staff friendliness saves it for most, though service inconsistency and weak internet happen.

Rooms are old and hit or miss: some smell moldy, AC is loud, and cleaning misses spots like soap scum in tubs. Parking and pool both have problems. Staff quality varies wildly. Location near downtown is good but street noise is real.

Rooms are spacious with comfortable beds, but cleanliness is hit or miss. Some guests report musty smells and maintenance issues like leaky faucets and tilting toilets. Staff service ranges from okay to terrible, with problems around key policies and housekeeping ignoring requests.

Rooms are small but clean with comfortable beds, though one guest reported a hard mattress and thin blankets. Housekeeping sometimes misses details like hair in bedding. The hotel works fine for a quick sleep and breakfast, but the front desk may overcharge illegally and key card systems can fail.

Rooms are clean and modern, but the hotel fails badly on basics: breakfast is poor, hallway carpets are worn, air conditioning doesn't work in common areas, and check-in takes 15-20 minutes. Staff quality varies wildly. Book only if you have a car and low expectations.