Reno, NV

Rooms are clean, modern, and quiet with good views from upper floors. Staff remembers repeat guests and goes out of their way to help. Smoking on the main floor can be overwhelming, but the casino noise doesn't reach guest rooms.

Staff consistently go above and beyond with attentive service and problem-solving. Dining options like the Grand Cafe offer good food at reasonable prices with generous portions. Reviews praise the casino experience and overall hospitality but don't describe the actual rooms.

Rooms are clean but old with potential issues like bad water drainage, poor curtains, and smoke smell. Front desk staff are unreliable and rude. Elevators frequently break down. Food options are limited, though connected casinos help.

Rooms are spacious and quiet with good cleanliness, but housekeeping is inconsistent and sometimes forgets basics like towels. Staff quality varies wildly from exceptional to unresponsive at the front desk. The restaurant is decent and dog-friendly areas are a plus, but breakfast costs $30 for eggs and pancakes.

Rooms are clean and comfortable with good views, but maintenance issues pop up: no hot water at night, broken thermostats, mold in showers, and hallway smells of spoiled seafood. One guest found the bed sticky and disgusting. Elevator noise bothers some. Staff and restaurants are consistently friendly and good.

Rooms are clean and modern, but the building has serious maintenance issues. Elevators break down frequently and take 20 minutes or longer, escalators often don't work, and basic amenities like hot water and ice machines fail. Staff and food are good, but you might fight infrastructure problems during your stay.

Spacious clean rooms in downtown Reno with friendly staff. The on-site restaurant impresses guests with quality food. Unique perks include a climbing gym, sauna, and steam room that justify the higher price.