Reno, NV

Staff consistently go above and beyond with attentive service and problem-solving. Dining options like the Grand Cafe offer good food at reasonable prices with generous portions. Reviews praise the casino experience and overall hospitality but don't describe the actual rooms.

Rooms are clean but old with potential issues like bad water drainage, poor curtains, and smoke smell. Front desk staff are unreliable and rude. Elevators frequently break down. Food options are limited, though connected casinos help.

Rooms are old, dirty, and falling apart with peeling wallpaper, broken fixtures, and noise problems from elevators and AC units. Staff struggles with check-in chaos and slow maintenance responses. Book this only if the price drops to $60-100 per night and you have low expectations.

Rooms are clean and comfortable with good views, but maintenance issues pop up: no hot water at night, broken thermostats, mold in showers, and hallway smells of spoiled seafood. One guest found the bed sticky and disgusting. Elevator noise bothers some. Staff and restaurants are consistently friendly and good.

Rooms are clean and modern, but the building has serious maintenance issues. Elevators break down frequently and take 20 minutes or longer, escalators often don't work, and basic amenities like hot water and ice machines fail. Staff and food are good, but you might fight infrastructure problems during your stay.