San José del Cabo, Mexico

Rooms are spacious, clean, and comfortable with ocean views and full patios. The resort is beautiful with great pools and staff, but Hilton's ownership brought strict pool rules, weak drinks, and prices double what you'd pay nearby. Expect luxury accommodations offset by frustration over costs and rigid policies.

Clean, modern rooms with good beds and showers. Breakfast included and excellent. Staff treated most guests well but one guest reported discriminatory treatment based on race and nationality.

Rooms are spacious and well maintained with stunning ocean views. Staff consistently goes above and beyond with friendly service and helpful concierge support. Pools and on-site dining are solid, though strong ocean currents prevent swimming in the actual sea.

Staff quality swings wildly depending on who serves you. The location in San Jose is excellent and the pool stays quiet and warm. Expect inconsistent service, weak loyalty perks, and slow restaurant operations despite the beautiful property.

Rooms are clean and spacious with a lovely courtyard and pool. Noise from neighboring bars and restaurants affects some rooms in the main hotel, especially at night, so request the quieter suites across the street. Staff is helpful and the location puts you steps from restaurants and galleries.

Rooms have maintenance problems like broken locks, leaking fridges, and roaches. Staff is inconsistent: some guests praise Manuel, Ricardo, and Marina while others report being ignored and dismissed. No elevator, stairs only. Expect slow restaurant service and broken amenities like safes and AC units.

Spacious rooms with great views, but brown water came from showers and taps, cockroaches appeared, and maintenance issues plagued the property including a large ceiling hole. Entertainment staff excelled, yet food poisoning, mediocre dining, and unresponsive management created serious problems that overshadowed the pleasant layout.