San Pedro Garza García, Mexico

Rooms are comfortable and well-equipped, but TVs lack streaming apps and basic features feel dated for a five-star hotel. Street-facing rooms have noise from traffic. Spa and restaurant service vary wildly. Staff friendliness is consistently strong. Book a hillside-view room if you want quiet.

The hotel looks beautiful with good design, but service breaks down consistently. Staff rush guests away from common areas, refuse food orders, charge unexpected fees, and handle complaints dismissively. Rooms are fine but the unwelcoming treatment overshadows the luxury positioning.

The hotel has serious maintenance issues including mold, peeling paint, water damage, and broken appliances that staff don't fix promptly. Front desk service is slow and unhelpful, staff speak limited English, and the place feels outdated and dirty despite its elegant atmosphere. Skip it for business travel or if you need reliable facilities.

Rooms have poor soundproofing, broken seals on doors, and leaky showers with stains on towels. Room service takes over an hour and arrives cold. The property feels dated with peeling paint, but staff are generally pleasant and the garden views are nice.

Cleanliness issues plague this hotel: dirty rooms, dusty furniture, flies, and unwashed glasses appear regularly. Rooms feel dated with undersized beds. Location near the mall and restaurants is excellent, staff are helpful, but the 5-star rating doesn't match the actual experience.

The view and grounds are genuinely great, but rooms disappoint with broken fixtures, uncomfortable beds, and missing basics like fridges and hand towels. Restaurant service is slow and chaotic even when empty. Staff quality varies wildly depending on who you get.