Santiago de Querétaro, Mexico

The grounds are beautiful with lush gardens and plenty of space, but rooms have serious cleanliness problems. One guest found hair and rust stains in the bathroom and broken coffee machines. Most guests love the colonial architecture and peaceful setting, but the room condition contradicts the five-star rating.

Staff know the city well and treat you right. Rooms vary wildly: some have great views and comfort, others have lumpy mattresses and noise problems from church bells ringing every 30 minutes. Location puts you steps from attractions but confirm your room situation before you commit.

Hotel Mirage offers spacious, comfortable rooms in an older building with good staff and an excellent breakfast buffet, but the restaurant food disappoints and elevators need repair. Bathrooms lack wheelchair accessibility. Downtown is a 20-minute walk away.

Rooms vary wildly in condition, with some guests reporting cleanliness issues and old fixtures while others found them acceptable. Noise is a major problem, whether from the street or other guests talking loudly at night. Staff is consistently friendly and helpful.

Rooms are clean and comfortable with good beds and pool views, but showers run lukewarm and the hotel has serious security flaws with master keys that open all rooms. Staff are friendly despite language barriers, though spa service is disorganized and management is dismissive when problems arise.

The location rocks but noise from the street and restaurant keeps guests awake. Rooms vary wildly: some small with no windows, others spacious with balconies. Beds are small and firm, bathrooms have safety issues, and you'll pay extra for parking a block away.