Santiago de Querétaro, Mexico

Rooms are spacious and clean with decent work areas, but AC struggles in heat and maintenance issues pop up. Staff is helpful and responsive. Parking is crowded but valet handles it quickly. Don't expect perfect attention to detail on lost items or shower upkeep.

The grounds are beautiful with lush gardens and plenty of space, but rooms have serious cleanliness problems. One guest found hair and rust stains in the bathroom and broken coffee machines. Most guests love the colonial architecture and peaceful setting, but the room condition contradicts the five-star rating.

Rooms are clean and comfortable with good beds and pool views, but showers run lukewarm and the hotel has serious security flaws with master keys that open all rooms. Staff are friendly despite language barriers, though spa service is disorganized and management is dismissive when problems arise.