Baltimore, MD

Rooms are spacious and comfortable with good beds, though some feel outdated. Staff is friendly and helpful, but understaffing at the front desk causes long wait times. The Inner Harbor location puts you walking distance from attractions, and the hotel is clean with decent amenities like a heated pool.

Rooms are spacious and clean with comfortable beds and city views. Staff goes out of their way to help guests. The main complaint is the 4 p.m. check-in time, which guests think is too late.

Staff excels with genuine friendliness and helpfulness, especially at breakfast and front desk. Housekeeping fails at basic tasks like restocking towels and pillows during multi-day stays. Parking costs $45 daily, breakfast impresses, and the location near the harbor works well.

Great harbor views and excellent staff make this hotel worth it, but request a high floor to escape noise from the open lobby design. Beds are comfortable and the location puts you near restaurants. Toilets run small and booking staff can be frustrating.

The beds are genuinely excellent. Staff service is exceptional and warm. However, you'll find missing basic amenities like free coffee and water, the restaurant disappoints, parking costs a fortune, and the hotel struggles with lost property claims.

Rooms are clean, comfortable, and well-maintained with a comfortable bed. Service quality swings wildly depending on which staff member helps you, from genuinely warm and professional to rude and dismissive. The location near the harbor is excellent.

Location works well for Inner Harbor access, but the hotel needs renovation. Rooms are spacious with dated furnishings and cleanliness issues like hair and stains. Staff quality varies wildly, valet is great but front desk is overwhelmed and unwelcoming. Skip the expensive valet parking and use the $5 garage instead.

The hotel sits in a great location near Inner Harbor, but housekeeping quality is inconsistent—some guests praise spotless rooms while others report stained linens and dirty bathrooms. Pillows are uncomfortably soft, road noise reaches high floors, and parking costs $25 daily with tight access. Front desk service varies wildly from helpful to dismissive.