Birmingham, AL

Rooms are clean and comfortable with good beds when staff delivers, but thin walls let you hear neighbors clearly. Service quality swings wildly depending on who works your shift. Some staff go way above and beyond while others ignore you, and housekeeping sometimes misses spots.

Rooms have cleanliness issues like hair in bathrooms and sticky carpets, plus plumbing leaks and temperature control problems. Front desk staff varies wildly—some are rude and dismissive while others are professional and kind. Valet and restaurant staff perform well, but management fails to follow through on complaints.

This historic hotel looks fancy but has real problems. Rooms are clean and spacious with excellent beds and showers, but you'll face broken toilets, non-working fixtures, bad TV sound, and spotty maintenance responses. Valet parking costs $38 nightly with no dedicated garage, and staff won't offer compensation for issues.

Rooms are clean and spacious with comfortable beds, but highway noise wakes you at night unless you're a heavy sleeper. Elevators frequently break down, breakfast takes hours or arrives wrong, and valet parking is expensive and unreliable.