Birmingham, AL

Staff goes above and beyond to help guests and remember their names. The hotel includes free breakfast and evening meals with drinks, plus indoor and outdoor pools. Toilets are low, which causes problems for people with mobility issues.

Clean rooms with good comfort. Staff goes out of their way to help. Free breakfast and dinner buffets plus drinks make this a solid value, though reviews don't detail room size or noise levels.

Spacious, spotless rooms with great downtown views and comfortable beds. Street noise comes with the location. Staff goes out of their way to help. Elevators feel old but the historic building charm and walkable downtown spot make up for minor quirks.

Staff are genuinely friendly and helpful, but cleanliness is inconsistent. Rooms are spacious with decent beds though some guests found them firm. The neighborhood has safety concerns and lacks nearby restaurants.

Staff consistently delivers friendly, attentive service. Rooms have nice windows and showers, but electrical outlets don't work, light switches collect dirt, and beds feel slightly uncomfortable. Some rooms show water damage and stained curtains, so condition varies by floor.

Rooms are clean and comfortable with good beds, but some guests found odors, dirty bed skirts, and bathroom ceiling damage. Breakfast is decent but cold food and poor utensil quality frustrate some. Staff friendliness varies, and check-in can be slow.

Rooms are hit or miss on cleanliness and basic supplies like toilet paper. Thin walls let you hear neighbors clearly. Staff quality swings wildly depending on who works that day. Some guests praise excellent service while others feel ignored and treated poorly.

The hotel has beautiful historic charm and good staff, but maintenance issues plague it. Guests report chipping paint, broken fixtures, dirty hallways, and a broken elevator. Rooms vary wildly in quality and cleanliness, and parking costs $40.

Front desk staff are inconsistent and sometimes rude, causing check-in delays while other guests get rooms faster. Rooms have cleanliness issues like hair in bathrooms and sticky carpet, plus heating and plumbing problems. Some staff members like valets and certain desk clerks are genuinely helpful.

Rooms are clean and comfortable with good beds and AC, but some have outdated decor and occasional cleaning issues. Staff quality varies wildly by shift, and valet and front desk get overwhelmed during peak times. The on-site restaurant is often closed.

Staff offers genuine Southern hospitality and remember regulars, but the building feels dated with dark hallways, dim rooms, and maintenance issues like noisy AC units. Breakfast buffet caused illness for at least one couple, and housekeeping moves slowly.

The historic building looks fancy but has real maintenance problems: toilets leak, showers malfunction, USB outlets fail, and hot water runs inconsistent. Rooms vary wildly depending on renovation status, but upgraded units are spacious and comfortable. Valet parking costs $38 nightly with no dedicated garage, and staff ignore complaints without offering fixes.

Staff quality swings wildly from excellent to unwelcoming. Rooms are spacious and quiet with good showers, but the property feels dated. Expect issues with reservation accuracy, towel shortages, and surprise charges for parking and breakfast.

Rooms are clean and spacious with comfortable beds, but highway noise is severe and wakes guests frequently. Elevators malfunction often, breakfast takes hours or arrives wrong, and valet service is unreliable. Staff friendliness doesn't make up for these operational failures.

Spacious suites with comfortable beds draw praise, but the hotel has real problems: staff inconsistently greets guests, rooms smell bad, ladybugs appear in multiple rooms, bathrooms are small with broken fixtures, and the restaurant serves slow food with wrong orders. Location near Liberty Park is safe and quiet.