Birmingham, AL

Spacious, spotless rooms with great downtown views and comfortable beds. Street noise comes with the location. Staff goes out of their way to help. Elevators feel old but the historic building charm and walkable downtown spot make up for minor quirks.

Staff are genuinely friendly and helpful, but cleanliness is inconsistent. Rooms are spacious with decent beds though some guests found them firm. The neighborhood has safety concerns and lacks nearby restaurants.

Staff consistently delivers friendly, attentive service. Rooms have nice windows and showers, but electrical outlets don't work, light switches collect dirt, and beds feel slightly uncomfortable. Some rooms show water damage and stained curtains, so condition varies by floor.

Rooms are clean and comfortable with good beds, but some guests found odors, dirty bed skirts, and bathroom ceiling damage. Breakfast is decent but cold food and poor utensil quality frustrate some. Staff friendliness varies, and check-in can be slow.

Rooms are clean and comfortable with good beds when staff delivers, but thin walls let you hear neighbors clearly. Service quality swings wildly depending on who works your shift. Some staff go way above and beyond while others ignore you, and housekeeping sometimes misses spots.

Rooms have cleanliness issues like hair in bathrooms and sticky carpets, plus plumbing leaks and temperature control problems. Front desk staff varies wildly—some are rude and dismissive while others are professional and kind. Valet and restaurant staff perform well, but management fails to follow through on complaints.

Rooms are comfortable with good beds and showers, but some need updating and cleaning varies widely. Staff ranges from friendly to rude depending on when you visit. Expect valet and front desk delays during busy times like concerts.

This historic hotel looks fancy but has real problems. Rooms are clean and spacious with excellent beds and showers, but you'll face broken toilets, non-working fixtures, bad TV sound, and spotty maintenance responses. Valet parking costs $38 nightly with no dedicated garage, and staff won't offer compensation for issues.

Rooms are clean and spacious with comfortable beds, but highway noise wakes you at night unless you're a heavy sleeper. Elevators frequently break down, breakfast takes hours or arrives wrong, and valet parking is expensive and unreliable.

Staff quality swings wildly from excellent to unwelcoming. Rooms are spacious and quiet with good showers, but the property feels dated. Expect issues with reservation accuracy, towel shortages, and surprise charges for parking and breakfast.

Rooms are spacious with comfortable beds and good charging ports, but expect maintenance issues like slow drains, broken thermostats, and occasional ladybug problems. Staff friendliness varies, and the on-site restaurant has slow service with inconsistent food quality. The location near Liberty Park is quiet and safe.