Charlotte, NC

Staff excel at service, and the location near shops and restaurants is excellent. One guest experienced major booking and check-in failures that required manager intervention to resolve. Most guests praise the amenities and welcoming atmosphere.

Staff members deliver good service, but the hotel suffers from dirty rooms, broken fixtures, lingering smoke smell, and poor maintenance throughout. Parking is tight, housekeeping is inconsistent, and you'll likely need to request basics like towels multiple times during your stay.

Rooms are outdated with maintenance issues like broken bathroom doors and clogged fixtures. A nightclub next door blares noise until 5 am. Staff ranges from kind to rude, and the pool was closed with no warning.