Charlotte, NC

Staff excel at hospitality and make guests feel genuinely welcome, but event execution and security protocols are inconsistent. Rooms are clean and comfortable, though the hotel is large and maze-like. Service quality varies significantly depending on whether you're a regular guest or booking an event.

Rooms are clean and spacious. Staff across the front desk and breakfast service are genuinely friendly and attentive, making guests want to return. The breakfast buffet and menu are solid.

Staff treats you well and rooms are generally clean, but housekeeping misses details sometimes and you might wait for room changes. Parking and garage elevators can be problematic. The location puts you near restaurants and bars downtown.

Rooms vary wildly. Some guests find them spacious and clean with comfortable beds, while others report dirty carpets, stained furniture, and towels left in bathrooms. Staff stays friendly but housekeeping doesn't keep up with requests.