Charlotte, NC

Rooms are clean with hot showers, but avoid first floor due to early morning shuttle noise. The airport shuttle is quick and helpful. Expect to pay extra for parking on top of your room rate, and front desk won't help if outside noise disrupts your sleep.

Rooms are dirty and dated with maintenance issues like broken shower doors and stained carpets. Staff service quality varies wildly, with some excellent employees but inconsistent management and declining breakfast service. The hotel's condition has deteriorated from its former standards.

Beds are comfortable and firm, but rooms are small with thin walls that let you hear hallway and neighboring noise. Parking is a mess with poor communication, overbooked decks, and unexpected fees. Front desk staff quality varies wildly, breakfast area staff can be rude, and the hotel struggles with large group bookings.

Rooms are outdated with maintenance issues like broken bathroom doors and clogged fixtures. A nightclub next door blares noise until 5 am. Staff ranges from kind to rude, and the pool was closed with no warning.