Ciudad de México, Mexico

Rooms vary wildly: some guests praise spacious layouts with stunning views, while others report small spaces with broken plumbing and dirty windows. Staff performance is inconsistent, excellent with bellhops and room service but spotty at the front desk. The spa cancels reservations without notice and doesn't compensate fairly.

Staff treat you exceptionally well and the executive lounge offers excellent food and service. Renovated rooms are spacious and clean with good views, but older unrenovated rooms need updating. The location puts you near museums and sites, though street noise and nearby demonstrations occasionally disrupt stays.

Spacious rooms with good views and comfort, but housekeeping inconsistency and significant outside noise from the Zócalo are problems. Staff friendliness varies widely. Front desk gave contradictory answers and poor service on checkout requests.

Rooms are spacious with comfortable beds and courtyard views. Construction noise disrupts daytime stays and staff promised services sometimes cancel. The location on Paseo de la Reforma is excellent, but book only after renovations finish unless you accept ongoing disruption.

Rooms are spacious and quiet with excellent water pressure in showers. The breakfast buffet impresses with live stations like quesadillas and omelets. Service is inconsistent—some staff excel while others are grumpy and unhelpful, and the property feels more like a solid 4-star hotel than a true 5-star operation.

Rooms are modern and comfortable with excellent views, though bed firmness varies and mattress toppers are available. Staff consistently goes above and beyond with genuine hospitality. Club level breakfast and rooftop bar are highlights, but ask about pricing upfront for club beverages.

Rooms are clean and comfortable with excellent beds, but bathrooms show age with worn showers and cracked tiles. Staff deliver top-tier service throughout your stay. The spa and restaurants shine, though the hotel feels dated compared to nearby five-star competitors.

Rooms are small but clean and quiet. Staff is attentive and professional. The included rooftop breakfast and 24/7 cafe with free beer and light food are standout perks. Location puts you steps from major museums and the historic center.

Rooms feel dated and don't match five-star standards, with some cleanliness issues. Beds are comfortable but tight for two people, and basic amenities like conditioner are missing. Staff quality varies wildly—some go above and beyond while others are rude, and few speak English.

Rooms are clean and comfortable with a great central location near the Zócalo. Breakfast is decent but not fancy. Service quality varies wildly: some staff are helpful while the front desk can be rude, and the hotel may cancel reservations with little notice even for advance bookings.

Rooms are clean but dated and cramped, with weak lighting and patchy blackout curtains. The location on Reforma near landmarks is excellent for walking. Staff excels at breakfast service, and amenities like the gym and lounge breakfast impress guests.

Rooms are small with dated carpets and basic decor, but beds are comfortable and staff excels at fixing problems. The stunning historic lobby and central location make up for modest room quality. Expect a lively, loud neighborhood with easy walking access to attractions.

Staff treats you well and the room stays quiet with a comfortable bed, but the hotel cuts corners on five-star amenities. One guest experienced theft and poor security response, so keep valuables secure and expect slow problem-solving if issues arise.

Staff treat you well, but rooms need work. Guests report outdated spaces with water stains, stale carpets, and humidity problems, though housekeeping keeps things clean. The location in historic center rocks, breakfast varies from great to inedible depending on timing.

Staff goes above and beyond with great service and excellent food. Rooms are spacious and well-designed in a historic building. Location in Centro puts you steps from attractions, though street noise from marathons and traffic can be an issue, and the shared space with shops and a hostel reduces privacy.

Book the Main Tower only, avoid the North Tower which is dated and dark with poor maintenance. Rooms smell strongly of artificial perfume and have inconsistent cleanliness issues like dog fur and dirty carpets. Check-in moves slowly and food service disappoints, but the location near Terminal 1 works well for layovers.

Staff are genuinely friendly and the location near metros and restaurants works well. Rooms are clean but lack air conditioning, common areas feel dark and poorly ventilated, and security lapses let unauthorized people access guest areas. Quality varies wildly depending on which Selina property you expect.

Rooms are tiny with thin walls, hard mattresses, and cleanliness issues. Breakfast is meager despite the price. Staff attitudes vary wildly from rude to friendly, and they charge extra for early check-in.