Ciudad de México, Mexico

Spacious, clean rooms with good views and recently renovated floors. Staff consistently friendly and helpful. Executive lounge offers excellent breakfast and service. Noise from nearby events can reach upper floors at night, and some unrenovated rooms are dated, so request a renovated room when booking.

Staff quality varies widely depending on department. Rooms offer great views from high floors but may have maintenance issues like broken plumbing and dirty windows. Spa cancels reservations without notice. Food is fresh but bland.

Spacious rooms with good views and comfort, but housekeeping inconsistency and significant outside noise from the Zócalo are problems. Staff friendliness varies widely. Front desk gave contradictory answers and poor service on checkout requests.

Rooms are spacious with comfortable beds and courtyard views. Construction noise disrupts daytime stays and staff promised services sometimes cancel. The location on Paseo de la Reforma is excellent, but book only after renovations finish unless you accept ongoing disruption.

Rooms are comfortable, spacious, and quiet with excellent water pressure in showers. Location near subway is convenient and safe. Service quality varies wildly: some staff excel while others ignore guests, and the overall experience feels more 4-star than 5-star for the price.

Rooms are modern and comfortable with excellent views, though bed firmness varies and mattress toppers are available. Staff consistently goes above and beyond with genuine hospitality. Club level breakfast and rooftop bar are highlights, but ask about pricing upfront for club beverages.

Rooms are spacious and clean with comfortable beds, though bathrooms show age with worn showers and cracked tiles. Staff delivers excellent service and the location on Paseo de la Reforma puts museums and restaurants within walking distance. The spa is a real highlight, but the hotel needs updating to match nearby luxury competitors.

Rooms are small but very clean with European charm. The rooftop breakfast and free cafe with beer are excellent perks. Staff is attentive, the central location puts you near major museums and sites, and the area is safe and walkable.

Rooms are dated and smaller than 5-star standards, with uncomfortable beds for two people and missing basic toiletries like conditioner. Cleanliness issues exist, including a dirty toilet on arrival. Staff quality varies wildly, from exceptional to rude and uncaring, with many speaking limited English.

Rooms are clean and comfortable with good internet. The central location near Zócalo is excellent for exploring the city. Service quality swings wildly from attentive staff to rude front desk workers, and the hotel has cancelled advance bookings without proper notice.

Rooms are clean but dated and cramped, with weak lighting and patchy blackout curtains. The location on Reforma near landmarks is excellent for walking. Staff excels at breakfast service, and amenities like the gym and lounge breakfast impress guests.

Rooms are small with dated carpets and basic furnishings, but beds are comfortable and everything stays clean. Staff goes above and beyond to help. The historic lobby and central location are major draws, though the neighborhood gets rowdy at night.

Staff treats you well and rooms are quiet with comfortable beds, but the hotel doesn't match five-star standards. One guest reported a laptop stolen from their locked room with slow, inadequate investigation by management.

Staff treat you well, but rooms need work. Guests report outdated spaces with water stains, stale carpets, and humidity problems, though housekeeping keeps things clean. The location in historic center rocks, breakfast varies from great to inedible depending on timing.

You get spacious rooms in a historic building with excellent breakfast and a rooftop bar with city views. Staff go out of their way to help. The location in Centro feels authentic but can get noisy from street traffic and shared spaces with shops and a hostel, and logistics like street closures and transportation aren't always handled smoothly.

Book the Main Tower, not the North Tower. Rooms in the older section smell strongly of perfume, have dirty carpets with pet hair, and dated furnishings. Expect slow check-in, inconsistent food quality, and staff issues, but you get quick airport access and decent hot water.

Staff are genuinely helpful and friendly. Rooms are clean and comfortable but lack air conditioning, and common areas feel dark and poorly ventilated. Security lapses happened at least once, letting non-guests into restricted areas.

Rooms are cramped and noisy with hard mattresses and dirty bedding. Breakfast is minimal fruit and weak coffee despite the price. Staff attitudes vary wildly, though some guests found them friendly. The neighborhood is sketchy.