Ciudad de México, Mexico

Rooms are spacious with comfortable beds and courtyard views. Construction noise disrupts daytime stays and staff promised services sometimes cancel. The location on Paseo de la Reforma is excellent, but book only after renovations finish unless you accept ongoing disruption.

Rooms are clean and comfortable with excellent beds, but bathrooms show age with worn showers and cracked tiles. Staff deliver top-tier service throughout your stay. The spa and restaurants shine, though the hotel feels dated compared to nearby five-star competitors.

Rooms feel dated and don't match five-star standards, with some cleanliness issues. Beds are comfortable but tight for two people, and basic amenities like conditioner are missing. Staff quality varies wildly—some go above and beyond while others are rude, and few speak English.