Heroica Puebla de Zaragoza, Mexico

Staff excellence varies wildly depending on who you encounter. Restaurant service moves glacially slow with payment issues, and kitchen mistakes happen. Rooms are comfortable with good beds but AC and refrigerators sometimes fail. The hotel charges premium prices for inconsistent delivery.

The beautiful historic building masks serious problems. Rooms are dark and uncomfortable with loud AC and heating issues, poor service is inconsistent, staff sometimes seem unwelcoming, and the hotel nickels and dimes guests. Wedding events create noise that disrupts sleep. Some guests loved it, but most complaints cluster around poor value for the high price.