Norfolk, VA

Rooms are clean and spacious with good river views and comfortable beds, but AC runs weak and keeps rooms hot. Elevators are broken or painfully slow, check-in card readers malfunction, and staff service is sluggish. Food options surround the hotel, but the property feels outdated and maintenance issues pile up.

Staff quality swings wildly from exceptional to dismissive, and management ignores complaints. Rooms are worn with uncomfortable furniture, though beds are comfortable and some have nice harbor views. Cleanliness issues including hair on bedding and alleged bed bugs have surfaced.

The hotel is old and rundown with musty, dirty rooms that don't meet Marriott standards. Guests report broken fixtures, mold, hard beds, poor water pressure, and broken amenities like the whirlpool. Staff are friendly but the property needs major updates.

Rooms are spacious with beach views and decent amenities, but cleanliness varies and pest issues appear in some rooms. Staff are friendly and helpful. The beach location is excellent, but aging facilities need renovation.

Rooms are clean and comfortable with good beds. Service quality swings wildly depending on staff and circumstances. Some guests praise the front desk while others felt unwelcome, and the airport shuttle has reliability issues.