Oaxaca de Juárez, Mexico

The pool and common areas impress, but rooms feel dated and poorly decorated like an old house. Staff varies wildly from helpful to indifferent. Breakfast costs too much for what you get. Most guests say it doesn't deliver on the 5-star price tag.

Rooms are small and dark with poor bathroom lighting and no exhaust fan, causing humidity. Traffic noise from the busy street outside disrupts relaxation, especially at the pool. Staff are friendly and breakfast is good, but some guests reported cockroaches and food poisoning, while others loved their stay.