Philadelphia, PA

Beds and rooms are comfortable and quiet, but furniture looks worn and some spots need dusting. Staff ranges from helpful to dismissive depending on who you get. The hotel offers nice perks like free wine and coffee, though some guests hit maintenance issues like broken elevators and no hot water.

Rooms are beautifully remodeled and cozy with good air conditioning, though one guest found the mattress hard. The shower setup forces you to get cold before turning it on, and the showerhead sprays everywhere due to hard water. Concierge staff are exceptional and genuinely helpful.

Staff goes above and beyond with service, but rooms feel bland and lack attention to detail. Dust and grime appear in multiple guest accounts. Spacious layouts work well, comfortable beds are reliable, but housekeeping misses small requests like extra robes and blankets.

Rooms are spacious and comfortable but cleaning is inconsistent. Guests found dirty carpets, mold, missing shower curtains, clogged tubs, and leftover items from previous stays. Staff friendliness varies, and construction noise disrupted at least one guest's stay.

Tiny rooms with thin walls let in constant street noise and neighbor sounds. Hot water runs barely warm, pillows are lumpy, and housekeeping misses details like dirty cups under beds. Staff is friendly and the location near downtown is excellent, but you're paying for a clean place to sleep, not comfort.