Philadelphia, PA

Location is excellent and rooms are spacious with comfy beds, but housekeeping is consistently poor. Dust, dirt, and uncleaned vents appear frequently across guest stays. Staff ranges from curt to friendly, food costs extra, and parking runs nearly $75 per night.

Rooms are spacious, clean, and comfortable, but adjoining doors let noise through from neighbors. Staff are genuinely helpful and attentive. Parking costs over $75 per night, and the location near City Hall and restaurants is excellent.

Staff quality swings wildly. Some people like Jerome, Sebastian, and Mike deliver genuine luxury service, while others ignore guests entirely. The hotel books private events that push regular guests aside without warning. Spa and food are excellent when you can access them.