Philadelphia, PA

Rooms are clean, comfortable, and spacious with fireplaces, exposed brick, and Ben Franklin Bridge views. The tiny lobby and narrow hallways make it awkward for families with luggage or strollers. Staff is friendly and the location in Old City is excellent, though skip the basic breakfast for better options nearby.

Beds and rooms are comfortable and quiet, but furniture looks worn and some spots need dusting. Staff ranges from helpful to dismissive depending on who you get. The hotel offers nice perks like free wine and coffee, though some guests hit maintenance issues like broken elevators and no hot water.

Rooms are beautifully remodeled and cozy with good air conditioning, though one guest found the mattress hard. The shower setup forces you to get cold before turning it on, and the showerhead sprays everywhere due to hard water. Concierge staff are exceptional and genuinely helpful.

Location is excellent and rooms are spacious with comfy beds, but housekeeping is consistently poor. Dust, dirt, and uncleaned vents appear frequently across guest stays. Staff ranges from curt to friendly, food costs extra, and parking runs nearly $75 per night.

Rooms are spacious, clean, and comfortable, but adjoining doors let noise through from neighbors. Staff are genuinely helpful and attentive. Parking costs over $75 per night, and the location near City Hall and restaurants is excellent.

Staff quality swings wildly. Some people like Jerome, Sebastian, and Mike deliver genuine luxury service, while others ignore guests entirely. The hotel books private events that push regular guests aside without warning. Spa and food are excellent when you can access them.

The rooms are spotless, spacious, and quiet with comfortable beds and crisp sheets. The bathroom is small and tight for larger guests. Staff excels at service, breakfast offers great variety with excellent coffee, and the location works well if you walk or bike since parking costs $39.

Rooms are clean and comfortable with great showers, but thin walls let you hear neighbors. The casino and common areas reek of cigarette smoke and weed. Staff ranges from sweet to hostile depending on who you encounter, and the billing system can tie up thousands of dollars for days.

Rooms consistently well-reviewed across 8,027+ guest reviews.

Staff goes above and beyond with service, but rooms feel bland and lack attention to detail. Dust and grime appear in multiple guest accounts. Spacious layouts work well, comfortable beds are reliable, but housekeeping misses small requests like extra robes and blankets.

Spacious clean rooms with river views please guests. Breakfast buffet includes a pancake machine but staff struggles keeping food hot. Parking costs $38, showers take 10 minutes to warm up, and some noise complaints exist, though friendly staff often compensates for minor issues.

Spacious rooms with great river views but consistently dirty with dated, broken fixtures like loose toilet seats and rusty showers. Housekeeping fails to remove hair, trash, and debris. Staff ranges from friendly to dismissive. Restaurant is good but the hotel overall feels neglected for a 4-star property.

Staff are warm and professional, but management fails to fix maintenance problems promptly. Rooms are clean with comfortable beds and good views, though some units have noise issues and awkward layouts. Location near Music Hall and Kimmel Center is excellent, but breakfast costs too much.

Rooms are spacious and comfortable but cleaning is inconsistent. Guests found dirty carpets, mold, missing shower curtains, clogged tubs, and leftover items from previous stays. Staff friendliness varies, and construction noise disrupted at least one guest's stay.

Staff consistently treat guests well and check-in is fast. Rooms are spacious with comfortable beds and good showers, but cleanliness varies wildly between stays. Some guests found dirt stains and clogged drains while others praised spotless rooms.

Housekeeping fails here. Multiple guests found dirty rooms with stains, hair, and trash that wasn't cleaned between stays. Staff sometimes ignores requests for basic items like towels and coffee. One positive reviewer praised specific front desk employees, but cleanliness issues dominate complaints. Parking costs $25 extra.

Tiny rooms with thin walls let in constant street noise and neighbor sounds. Hot water runs barely warm, pillows are lumpy, and housekeeping misses details like dirty cups under beds. Staff is friendly and the location near downtown is excellent, but you're paying for a clean place to sleep, not comfort.

Spacious rooms with kitchenettes stay clean, though maintenance issues like broken fixtures sometimes appear. Staff excels at service. The location next to Reading Terminal Market and near transit beats everything else. Parking costs $65 daily. Breakfast is basic but adequate.