Philadelphia, PA

Rooms are clean, comfortable, and spacious with fireplaces, exposed brick, and bridge views. The small lobby and narrow hallways make it tough for families with luggage or strollers. Staff is friendly, the location in Old City is excellent, and you get good value for the price.

Beds and rooms are comfortable and quiet, but furniture looks worn and some spots need dusting. Staff ranges from helpful to dismissive depending on who you get. The hotel offers nice perks like free wine and coffee, though some guests hit maintenance issues like broken elevators and no hot water.

Rooms are beautifully updated with good AC, though one guest complained the mattress was hard and the shower setup gets you wet before warming up. Staff goes above and beyond with personal touches. The TV doesn't have streaming apps and charges $25 for on-demand movies, which bothers some guests at this price point.

Location is excellent and rooms are spacious with comfy beds, but housekeeping is consistently poor. Dust, dirt, and uncleaned vents appear frequently across guest stays. Staff ranges from curt to friendly, food costs extra, and parking runs nearly $75 per night.

Rooms are spacious, clean, and comfortable, but adjoining doors let noise through from neighbors. Staff are genuinely helpful and attentive. Parking costs over $75 per night, and the location near City Hall and restaurants is excellent.

Staff quality swings wildly. Bell services, housekeeping, and valet excel, but front-of-house service often falls short. Food and spa services impress. The hotel books private events that can crowd out regular guests, so confirm what's happening during your stay.

Spotless rooms with comfy beds and crisp sheets, though bathrooms run tight for larger guests. Free breakfast impresses with variety and good coffee. Staff goes above and beyond, and the midtown location works well if you're willing to pay $39 for parking.

Rooms are clean and comfortable with great showers, but thin walls let you hear neighbors. The casino and common areas reek of cigarette smoke and weed. Staff ranges from sweet to hostile depending on who you encounter, and the billing system can tie up thousands of dollars for days.

Rooms consistently well-reviewed across 8,027+ guest reviews.

Staff go above and beyond with service, but rooms disappoint. Expect dust, sparse furniture, and inconsistent amenities for the price. The bed is comfortable and Urban Farmer restaurant saves the experience.

Rooms are spacious and clean with great river views. Breakfast is solid with a pancake machine, though food gets cold. Staff excels and parking runs $38, but showers take 10 minutes to warm up and some guests hear noise at night.

Staff treat you well and the lobby impresses, but cleanliness is hit or miss. Rooms are spacious with comfortable beds and strong showers when working properly. Drainage problems and dirty surfaces caught some guests off guard, so inspect your room carefully.

Spacious rooms with great river views but consistently dirty with dated, broken fixtures like loose toilet seats and rusty showers. Housekeeping fails to remove hair, trash, and debris. Staff ranges from friendly to dismissive. Restaurant is good but the hotel overall feels neglected for a 4-star property.

Staff are warm and professional, but management fails to fix maintenance problems promptly. Rooms are clean with comfortable beds and good views, though some units have noise issues and awkward layouts. Location near Music Hall and Kimmel Center is excellent, but breakfast costs too much.

Rooms are spacious with comfortable beds, but cleanliness is inconsistent. Guests found mold, dirt, hair, clogged bathtubs, and uncleaned items from previous stays. Staff ranges from friendly to rude, and the hotel charges surprise fees and enforces mandatory valet parking.

Housekeeping fails here. Multiple guests found dirty rooms with stains, hair, and trash that wasn't cleaned between stays. Staff sometimes ignores requests for basic items like towels and coffee. One positive reviewer praised specific front desk employees, but cleanliness issues dominate complaints. Parking costs $25 extra.

Tiny rooms with thin walls let in constant street noise and neighbor sounds. Hot water runs barely warm, pillows are lumpy, and housekeeping misses details like dirty cups under beds. Staff is friendly and the location near downtown is excellent, but you're paying for a clean place to sleep, not comfort.

Spacious, clean rooms with full kitchenettes attract guests, though some maintenance issues occur and rooms run dark. Staff excels at service and transit help. The location near Reading Terminal Market and public transit dominates positive feedback, while parking costs $65 daily and breakfast stays basic.