Puerto Vallarta, Mexico

Staff go hard to make you happy and handle problems well. Rooms vary—some are renovated and nice, others need updates and have loud plumbing. Buffet food is hit or miss, but the Fish House restaurant and activities impress families. Expect constant pressure to buy memberships.

Rooms are spacious and comfortable with excellent beds and AC, but expect construction noise throughout the hotel and dated pool facilities. Staff provide good service, though billing errors happen at checkout. The beach is small and swimming conditions are poor.

Rooms are comfortable with good beds and mostly clean, but doors have gaps that let noise in from the lobby. Service and food quality swing wildly depending on which staff member helps you. The beach and location are solid, but expect aggressive timeshare pitches and skip the overpriced bar drinks.

Rooms vary wildly: some guests enjoy the beach location and pools, but others report outdated rooms with mold, uncomfortable beds, street-side noise until 2:30am, poor cleaning, and cockroach problems. Food and staff are generally good.

Rooms are spotless with ocean views and hot tubs. Staff goes hard for guests, remembering names and keeping people fed during crises. Food is good across three dining spots, and two pools let you pick party or chill vibes.

Rooms are simple but large with ocean views from many. Warm pools and quiet beach palapas beat the loud bars nearby. Staff goes above and beyond in tough situations and handles noise complaints fast.

Rooms are dirty and outdated with noise problems, broken AC, and unexpected construction. Staff are genuinely kind but food quality is inconsistent and often cold. This place fell apart in the last year, and families face poor communication about policies and surprise charges.

Rooms are tired and poorly maintained with weak showers, insufficient supplies, and noise problems. Staff quality varies wildly from friendly to rude. The marina location is excellent, but food is bad, wifi doesn't reach rooms, and promised amenities like the gym stay closed.

Beautiful ocean views and decent cleanliness, but rooms run hot and staff won't fix it. All-inclusive dining and bars close unpredictably, so expect gaps between meals. Staff quality varies wildly from exceptional to unresponsive depending on who you encounter.