San Francisco, CA

Rooms are spacious and comfortable with good beds, but noise from AC and fridge disrupts sleep and floors need better vacuuming. Staff excels at service and the location beats most downtown hotels. Breakfast impresses and parking costs $26 daily.

Rooms have excellent views, spacious bathrooms with thoughtful storage and large-font labels, and plugs on both sides of the bed. The location beats Union Square with easy transit access, and the 46th floor bar with city views impresses guests. Staff consistently goes above and beyond to help.

Rooms feel worn and dated with chipping paint, broken fixtures, and poor maintenance despite claims of cleanliness. The location near Fisherman's Wharf is excellent, but the four-star price doesn't match the actual condition. Staff handled serious incidents poorly, raising safety concerns.