San Miguel de Allende, Mexico

Rooms are spotless and comfortable with great views, but AC breaks down and staff won't fix it or refund you. Staff quality varies wildly—some are genuinely excellent while others refuse to help. Watch out for the fake "complimentary breakfast" that's actually a timeshare pitch.

Rooms are beautifully designed with comfortable beds and great locations near the plaza. Coffee and breakfast quality disappoint for a five-star hotel, and staff sometimes shortchange amenities like towels and cups. Service excels when you need help, but inconsistencies in billing and basic inclusions create friction.

Beds are old and worn out. Showers have low water pressure and management won't fix problems or offer compensation. WiFi barely works in rooms. Some guests loved the location and service, but others regret staying.