Alexandria, VA

Great staff and location make guests feel welcome, but the hotel has serious maintenance problems. Rooms suffer from broken heaters, leaks, poor cleaning, and pest issues that required multiple room changes for one guest. Comfortable beds and nice views when things work.

Spacious rooms with good views, excellent front desk staff, and a great location near King Street dining and the Metro. However, the hotel has serious HVAC problems that left guests freezing, staff didn't disclose heating issues at check-in, and management refuses to compensate or resolve complaints.

Rooms are inconsistently maintained, ranging from clean and comfortable to dirty with mildew, stains, and broken heat. Parking costs $32 nightly with no guaranteed spots. Front desk staff ranges from helpful to rude and unresponsive, with serious follow-up problems on reservations.