Alexandria, VA

Spacious rooms with hard mattresses and small double beds sit in a noisy atrium where sound carries from hallways. Staff goes above and beyond to help guests. Parking is tight and expensive at $38 nightly.

Great staff and location make guests feel welcome, but the hotel has serious maintenance problems. Rooms suffer from broken heaters, leaks, poor cleaning, and pest issues that required multiple room changes for one guest. Comfortable beds and nice views when things work.

Spacious rooms with good views, excellent front desk staff, and a great location near King Street dining and the Metro. However, the hotel has serious HVAC problems that left guests freezing, staff didn't disclose heating issues at check-in, and management refuses to compensate or resolve complaints.

Rooms suffer from maintenance problems like clogged drains and cigarette smell, and staff don't follow through on complaints. The location near the train station is good, but you'll deal with tired conditions and unresponsive management when things go wrong.

Beds are comfortable and staff goes out of their way to help. Bathrooms run small and one guest reported strong odors and poor ventilation. Breakfast buffet with omelets is a highlight, and the location near Mark Center works well for visitors.

Rooms are inconsistently maintained, ranging from clean and comfortable to dirty with mildew, stains, and broken heat. Parking costs $32 nightly with no guaranteed spots. Front desk staff ranges from helpful to rude and unresponsive, with serious follow-up problems on reservations.