Chennai, India

Rooms are small and cramped with maintenance problems like broken AC units and weak hot water. Breakfast impresses but the buffet dinner disappointed badly with cold, unsanitary food. Staff responses vary wildly from excellent to slow, and the hotel suits business travelers more than leisure guests.

Staff goes above and beyond, bending schedules and customizing meals for guests. Rooms have convenient digital controls and feel clean and comfortable. Food quality impresses across the board, and free airport transfers save you money.

Staff delivers exceptional service and genuine care. Rooms are clean with good space and amenities. The building is older but location near the airport beats the wear, and you'll pay premium prices for the hospitality quality.

Staff treats you like family with genuine warmth and attention. Rooms are clean, comfortable, and well-designed with colonial elegance. Food at the restaurants is consistently excellent and fresh.

Spacious, clean rooms with comfortable beds and well-equipped bathrooms keep guests happy. Staff treat you like family with genuine helpfulness. Good breakfast buffets and multiple restaurants on site, though initial check-in experiences vary.

Rooms are spacious and immaculate with thoughtful touches like eco-friendly toiletries and bathroom safety features. Staff delivers strong service for events and individual dining, though corporate group meals lack attentiveness and variety. Common areas feel limited for leisure stays.

Rooms are spacious and comfortable with good beds and bathrooms meeting Westin standards. Staff quality varies wildly - some excel at service while reception staff sometimes lack basic hospitality. Food is excellent across three restaurants with thoughtful touches like calorie counts and halal options.

Rooms are clean and well-maintained but suffer from poor soundproofing so you'll hear neighbors clearly. Water pressure is weak in bathrooms. Staff service varies wildly from excellent to slow and disengaged, and front desk moves slowly during peak hours. Food quality is inconsistent.

The hotel has major inconsistency issues. Most guests report poor room maintenance, uncomfortable beds that tilt, missing towels and toiletries, and slow unresponsive staff. One guest praised the service and food, but four others experienced inadequate room prep, unresponsive phone lines, and lack of basic hospitality. Skip this property.

Spacious rooms with floor-to-ceiling windows and city views. Breakfast buffet at Vasco's is excellent with fresh items and variety. Staff goes above and beyond with personalized service, remembering guests and handling requests smoothly. Location near airport and metro makes travel easy.

Rooms have maintenance problems and poor AC that leaves you hot at night, though staff and food are solid. The hotel advertises amenities like gyms and pools that don't exist. Book elsewhere if room quality matters to you.

Rooms are clean, well-maintained, and comfortable with good beds and working amenities. Staff goes out of their way to help, from handling forgotten items to fixing problems quickly. Food is fresh with local and international options.

Staff go out of their way to help and remember guests. Banquet service excels with attentive teams. Food quality varies by dish and temperature, so some items disappoint while others taste fresh and well-seasoned.

Spacious, clean rooms with elegant design and good food keep most guests happy. The location is isolated from the city center. Mosquitoes plague the hotel, especially in smoking areas, and the basement parking lacks elevator access to upper floors.