Chicago, IL

Rooms are comfortable with excellent beds and nice amenities like quality slippers. But billing problems, valet theft, and dismissive staff responses happen here. Get all pricing in writing before you book anything.

Staff treats guests exceptionally well. Rooms are clean and quiet with good amenities. Governor Suite has only one bed despite large square footage, which frustrated one guest. Location on Michigan Avenue lets you walk everywhere.

Rooms are spacious and clean with quality queen beds. Breakfast is excellent and fresh daily with a helpful staff member named Miss Kay. Elevators are slow and sometimes broken, hallways get cluttered with housekeeping carts, and parking costs extra.

The Drake has stunning views and spacious rooms, but cleanliness is a major problem. Recent guests found filthy bathrooms, peeling wallpaper, water damage, and poor maintenance throughout. Service quality varies wildly depending on staff and department.

Rooms are spacious and clean with good views, but bathroom lighting is poor. Noise from other guests can be a problem, especially during events. Staff goes above and beyond with helpful recommendations.