Dallas, TX

The Omni treats celebration guests exceptionally well with complimentary champagne, desserts, and attentive service. Rooms are clean and comfortable with excellent downtown views. Staff consistently go above and beyond to make special occasions memorable.

Rooms are spacious and clean but have serious noise problems from poor soundproofing and loud groups. Temperature controls don't work well. Staff ranges from friendly to dismissive, and security lapses with housekeeping leaving doors open happened. The hotel has lots of amenities but feels more clinical than warm.

Rooms are spacious with bold artistic designs, comfortable beds, and nice city views, though some guests found the modern styling awkward with loose outlets and open showers. Staff and food are excellent. The neighborhood lacks nearby restaurants and walkability.

Rooms are spacious with comfortable beds and mostly clean, though some guests report maintenance issues and dated facilities. Service quality varies widely by staff member. Breakfast is expensive and bland, so skip it. Prices jump significantly during high demand.

Recently renovated rooms are spacious, clean, and well-designed with living room-style layouts. Staff are helpful and professional. Book carefully since the hotel has had elevator problems and overbooking issues.

Rooms smell like marijuana and cigarettes, have musty odors, sticky surfaces, and poor maintenance with broken doors and leaking ceilings. Staff ranges from rude to friendly, but the neighborhood feels unsafe with drug use visible throughout. The property is dirty, dated, and poorly maintained overall.

This hotel has major maintenance problems: broken elevators, nonfunctional Wi-Fi, leaking faucets, and dangerous hot water that staff won't fix. Rooms are dirty with dust and hair, uncomfortable sagging beds, thin walls, and inadequate supplies like toilet paper and towels. Housekeeping fails to service rooms or change linens even when requested repeatedly.