Dallas, TX

The Omni treats celebration guests exceptionally well with complimentary champagne, desserts, and attentive service. Rooms are clean and comfortable with excellent downtown views. Staff consistently go above and beyond to make special occasions memorable.

Rooms are spacious, clean, and elegantly decorated with classic luxury style. Staff consistently goes above and beyond with personalized service and problem-solving. Expect high prices, limited late-night dining, and a $400 hold, but guests feel genuinely welcomed and pampered throughout their stay.

Rooms are spacious and clean but have serious noise problems from poor soundproofing and loud groups. Temperature controls don't work well. Staff ranges from friendly to dismissive, and security lapses with housekeeping leaving doors open happened. The hotel has lots of amenities but feels more clinical than warm.

Rooms are spacious with bold artistic designs, comfortable beds, and nice city views, though some guests found the modern styling awkward with loose outlets and open showers. Staff and food are excellent. The neighborhood lacks nearby restaurants and walkability.

Rooms are spacious with comfortable beds and mostly clean, though some guests report maintenance issues and dated facilities. Service quality varies widely by staff member. Breakfast is expensive and bland, so skip it. Prices jump significantly during high demand.

Rooftop bar and views are excellent and staff are genuinely friendly. Rooms vary wildly: some guests find them clean and spacious with comfortable beds, while others report dirty rugs, moldy lamps, and black feet after showering. Road noise and sound from neighbors are consistent complaints.

Rooms are spacious with good beds and views, but maintenance is inconsistent with stains, dirty bathrooms, and outdated appliances. The historic building has charm, location is excellent near downtown landmarks, but service quality varies and mandatory $54 valet parking frustrates guests. Some find it acceptable for the price; others say skip it.

Recently renovated rooms are spacious, clean, and well-designed with living room-style layouts. Staff are helpful and professional. Book carefully since the hotel has had elevator problems and overbooking issues.

Rooms smell like marijuana and cigarette smoke, feel sticky and dirty, have broken air conditioning and non-working key cards. Staff ranges from rude to indifferent. The lobby and common areas are filthy with worn furniture, broken elevators, and a sketchy neighborhood with security issues.

This hotel has major maintenance problems: broken elevators, nonfunctional Wi-Fi, leaking faucets, and dangerous hot water that staff won't fix. Rooms are dirty with dust and hair, uncomfortable sagging beds, thin walls, and inadequate supplies like toilet paper and towels. Housekeeping fails to service rooms or change linens even when requested repeatedly.