Rotorua, New Zealand

Staff are genuinely friendly and the lakeside location feels peaceful. Rooms are aging and mattresses vary wildly from acceptable to uncomfortably soft. Breakfast quality swings between disappointing and good depending on your needs.

Rooms vary wildly: some guests loved spacious, clean accommodations while others faced broken AC, leaking ceilings, and rusty fixtures. The old building smells bad and shows its age. Staff hospitality impresses, but maintenance and cleanliness are unreliable.

Rooms are clean and spacious but beds range from comfy to too soft. Noise from upper floors, especially kids running around, bothers many guests. Expect outdated furniture, broken amenities like spa tubs and WiFi, and no in-room perks like biscuits or tea.