St. Louis, MO

Great location near Union Station and the Arch. Staff is friendly and breakfast is generous, but construction is happening and communication about it, parking costs, and room assignments was poor. Some guests loved it, others felt disappointed by the experience.

Staff treat you well and remember your name. Rooms are comfortable with good Arch views, though some guests find them smaller than expected. Gordon Ramsay's restaurant impresses at dinner but charges steep prices, while breakfast stands out as excellent.

Rooms are modern and clean with great views, but noise from Ballpark Village parties disrupts sleep until around 10 PM. Room service ordering is confusing and frustrating. Staff excellence varies wildly depending on who helps you.

Staff excellence stands out, but rooms are hit or miss. Some guests praise spacious comfortable rooms while others found filthy bathrooms, old decor, and leftover food in fridges. The beautiful historic building and lobby impress, yet cleanliness issues and early 90s furnishings disappoint.

Spacious clean rooms with arch views. Staff goes above and beyond with service. Breakfast is decent and the pool works for kids. Parking costs $30 daily and the surrounding neighborhood looks rough with abandoned buildings and homeless people around.

Spacious rooms with full kitchens and comfortable beds make this a solid choice, but cleanliness is hit or miss with some guests reporting stains on walls and floors plus housekeeping that skips details. Staff responds well to complaints and breakfast is good, though the location near emergency services means occasional siren noise.

Rooms are clean and spacious, but odd-numbered rooms face a noisy atrium with dining and pool areas. Staff genuinely cares and goes out of their way to help. Location beats everything else about this place.

Staff treats you well and the restaurant impresses, but the hotel badly needs updates. Guests report mold smells, rusting fixtures, and dated elevators that make rooms feel neglected despite the grand building exterior.

Rooms have broken fixtures, dirty mattresses, no hot water, and street noise. Staff ranges from friendly to rude. Valet service moves at a crawl. Location near the arch is good, but maintenance problems and poor service recovery make this a risky choice.

Rooms are spacious and clean with excellent showers. Staff deliver strong service at breakfast and check-in, though housekeeping knocked on doors early Sunday morning. Thin walls let noise from neighbors through, and valet parking costs extra with no self-parking alternative.

Staff here excels and breakfast impresses, but rooms smell heavily of cigarette and marijuana smoke on multiple floors despite non-smoking policies. You'll get free parking, decent amenities, and Gateway Arch views, though some heaters run loud at night.

Rooms are spacious with comfortable beds and good Arch views, but expect surprise charges. Guests report dirty bathrooms, no in-room microwaves, broken key cards, and billing errors for parking. Service quality varies wildly depending on who helps you.

Rooms have serious maintenance issues: broken fixtures, dim lighting, unreliable water temperature, dusty pipes visible in ceilings, and bugs. The thermostat doesn't work properly and beds are sometimes uncomfortable. Staff are genuinely friendly, but the hotel feels unfinished for the price. Book only if you need to be near the Fox Theater and accept these problems.

The Westin has beautiful rooms with great views and helpful staff, but cleanliness is inconsistent. Guests reported dirty surfaces, uncomfortable sofa beds, and one bedbug incident. Some got excellent service while others encountered slow housekeeping during busy periods.

Rooms are clean and spacious with nice bathrooms and good views. The property looks better inside than outside. Check-in requires going around back through the events center, which confuses guests. Casino is decent sized but can feel empty on weekdays.

Rooms are small with poor water pressure, low ceilings, and often dirty with peeling wallpaper. Front desk staff are rude and unhelpful. Some guests enjoyed the location near the stadium and historic decor, but cleanliness issues and lack of advertised amenities make this an unreliable choice.

Clean rooms with firm beds and thin blankets. Free breakfast and dinner buffets plus evening drinks are solid perks. Great location near the Arch, and staff genuinely helps guests. The pool and hot tubs work well for relaxing.

The hotel sits in a convenient location near shopping but suffers from poor maintenance. Guests report dirty sheets, leaking tubs, peeling paint, loose faucets, and broken room phones. Management refuses to address complaints or offer refunds.