Cartagena de Indias, Colombia

Rooms are dated and tired with loud AC units. The hotel oversells premium packages and doesn't deliver ocean views as promised. Staff handles problems well when they show up, but facilities like the rooftop bar sit closed and renovations aren't disclosed upfront.

Spotless rooms with excellent breakfasts and rooftop views keep most guests happy. Staff goes out of their way to help, though cafe service moves slowly. One guest reported the hotel enforces strict rules about guests in rooms and won't accommodate requests outside their policies.

Rooms are dated with poor AC, thin windows that let noise in, and rusty water from faucets, though mattresses are comfortable. Staff are friendly but sometimes slow. The wildlife sanctuary and beach access are highlights, but you're paying five-star prices for a three-star property.