Medellín, Colombia

Staff goes hard and breakfast impresses. Rooms are clean and stylish but dim lighting makes getting ready tough. Location in El Poblado puts you near restaurants and cafes.

The rooms are comfortable and spotless with modern design. The buffet breakfast stands out as exceptional with cooked-to-order options. Staff goes above and beyond remembering guest names and preferences, especially in the lounge and restaurant areas.

Rooms are spacious, clean, and comfortable with stunning city views. The staff is genuinely welcoming and professional. Noise from other guests and thin walls disrupts sleep at night. Breakfast is large and fresh with good coffee. The attached shopping mall provides convenient access to restaurants and shops.

Beds divide guests sharply: some find them very comfortable, others say they sink and feel awful. Rooms are clean and modern but staff forgets towels and miss basic maintenance like broken lights. Showers have temperature control problems. The location in El Poblado works well, but the hotel charges for bottled water and overprices food.

Beds and rooms are comfortable with good AC and clean spaces. Shower temperature control is inconsistent across rooms, swinging between too hot and too cold. Staff are friendly and breakfast impresses, but rooms feel cramped for four people despite being designed for two.

Rooms are spacious with good views, but housekeeping skips days, noise bleeds between rooms and hallways, and the shower lacks privacy. Front desk service ranges from indifferent to poor. Breakfast is small and staff frequently mess up orders.

Rooms are old and need renovation with spotty wifi that fails for work. Overbooking creates chaos and staff won't help fix their mistakes. Loud noise at night, empty building, and they charge extra for basics like water and laundry detergent.

Rooms are spacious and clean with good views, but the hotel has serious pest problems (cockroaches and bed bugs) that management dismisses. Construction noise starts at 6 AM. Staff responses vary wildly from helpful to negligent, and special events are poorly organized.

Rooms are small and beds are uncomfortably tiny with missing linens and blankets. Staff quality varies widely, from attentive to passive aggressive, and front desk ignores emails. The location near the museum is excellent and breakfast is good, but the hotel has cut amenities compared to before.