San Miguel de Allende, Mexico

Staff treats you right and the rooftop delivers great views and food. Rooms are comfortable but transparent doors let people see in when you're gone, and the price runs high for what you get. Expect early morning noise from the street.

Rooms are spacious, quiet, and comfortable with good views. The grounds and spa impress, but concierge service disappoints and housekeeping can miss requests. Rooftop restaurant offers stunning views but charges premium prices for small portions.

Guests sharply disagree on this hotel. Some call rooms basic and small for the price, while others praise perfect service and beautiful architecture. Staff consistently earns high marks for going above and beyond.

Luxurious rooms with top service and an excellent spa make this a relaxing retreat, but events and weddings frequently cause serious noise until late night. Book during non-event dates or expect disrupted sleep despite the $500+ nightly rate.

Clean, comfortable rooms with good views sit uphill from town, so expect a walk back if you skip the Uber. Staff like Omero and Jorge genuinely care and go out of their way to help, though watch for surprise egg charges at breakfast.

Rooms are beautiful and comfortable with authentic Mexican decor and good natural light, though some near the main hall get noisy in mornings. Service quality swings wildly—some guests praise exceptional helpfulness while others report forgotten luggage and inflated delivery fees. The grounds and bar excel with excellent drinks and folk art everywhere.

Rooms are spotless and comfortable with great views, but AC breaks down and staff won't fix it or refund you. Staff quality varies wildly—some are genuinely excellent while others refuse to help. Watch out for the fake "complimentary breakfast" that's actually a timeshare pitch.

Rooms are small but cozy and clean, with some shower temperature issues reported. The hotel sprawls across multiple courtyards and stairs, creating quiet spots to relax. Staff is friendly and helpful, and included breakfasts are good. Location works well for exploring the town.

Rooms are beautifully designed with comfortable beds and great locations near the plaza. Coffee and breakfast quality disappoint for a five-star hotel, and staff sometimes shortchange amenities like towels and cups. Service excels when you need help, but inconsistencies in billing and basic inclusions create friction.

Beds are old and worn out. Showers have low water pressure and management won't fix problems or offer compensation. WiFi barely works in rooms. Some guests loved the location and service, but others regret staying.

Staff remembers your drink orders and goes out of their way to help. The rooftop bar and restaurant deliver excellent food and wine with great views. Guests consistently praise the beautiful design, prime location, and genuine warmth throughout their stays.

Rooms are spacious but often have mold and clogged toilets. Staff ranges from unhelpful to excellent. The hotel lacks basic amenities like coffee makers and fridges, and doesn't warn guests about nearby events that create noise until late night.