Guadalajara, Mexico

The rooftop and colonial lobby impress, but rooms disappoint. Beds are uncomfortable, bathrooms are small, and paper-thin doors let in noise from events and the street. Staff are friendly, but the hotel works better for weddings than regular guests.

Reviews split sharply. Most guests praise elegant rooms, gardens, and staff warmth. One guest reported serious problems: AC that didn't work, damp humidity, damaged clothing, ceiling damage, calcified shower head, leaky AC unit, and inconsistent room service. Maintenance issues and cleanliness concerns stand out as real risks.

Rooms are spacious and quiet with comfortable beds, though AC malfunctions and water pressure issues plague some stays. Staff excel with genuine warmth and attentiveness. Construction quality disappoints for a luxury property, with loose fixtures and neglected maintenance like dirty pool glass.

The beds are excellent and rooms have nice city views, but expect small spaces with moldy showers and no heating for winter nights. Staff in restaurants shine while front desk staff ignore guests. Security maintenance issues got delayed.

Rooms feel dated and dated with broken minifridges and bathrooms that need deep cleaning. The AC requires extreme settings to cool the room. Breakfast is good when fully stocked early, and staff quality varies wildly. Location works for business with walkable restaurants nearby.

Spacious older rooms are clean but worn, with good housekeeping and WiFi. Staff are friendly and helpful. The location near the cathedral is excellent but can get very loud from street events early in the morning, and surrounding construction makes some areas dark at night.

Clean comfortable rooms with good city views in a great location. Staff are mostly attentive and helpful but theft from rooms has happened. The hotel charges for extras like towels and ice that should be free.

Rooms are spacious with comfortable beds but bathrooms need updating. Service quality swings wildly from friendly and helpful to rude and incompetent. The hotel sits near Expo Guadalajara with decent restaurants, a gym, and a pool, though front desk staff sometimes overcharge guests and slow to check people in.

Rooms are small and lack windows or views depending on type. The bed is comfortable. Front desk service swings wildly between helpful and dismissive, with poor refund handling. Food quality is good but the overall operation feels below Hilton standards.

Good location in downtown Guadalajara, and staff is friendly when they cooperate. Rooms have serious problems: dirty walls, broken locks, uncomfortable beds, malfunctioning AC, thin windows that let in noise, and bathrooms flood when you shower. Maintenance doesn't fix issues quickly.

Rooms are spacious with comfortable beds, but the hotel is old and poorly maintained. Broken elevators, failing toilets, slippery showers, and dingy towels frustrate guests. The adjacent nightclub makes sleep impossible and WiFi doesn't work.

Hotel Morales delivers solid comfort in a great historic location with friendly staff and excellent breakfasts. Standard rooms are spacious and clean but lack fridges and can feel tight for three people. One guest had unresolved wifi issues, and the neighborhood gets sketchy late at night on one side of the hotel.

Staff treats you well and keep rooms spotless. Big firm pillows might bother you. The downtown location near the cathedral feels sketchy at night, though some guests felt safe. Pricing games happened to at least one person.

Rooms are spacious and clean with good showers, though housekeeping misses hair on carpets sometimes. Staff responds fast to problems and the breakfast buffet impresses. The location inside a shopping mall is excellent, but the pool and restaurants close early.

Rooms are spacious and clean with good beds and hot water, but thin walls let in street noise. Staff are friendly initially but ignore requests later. Plumbing sometimes breaks and maintenance is inconsistent. Location near shops and cathedral is excellent.