Indianapolis, IN

Staff here genuinely stand out with exceptional service from bartenders to lounge attendants. Corner suites offer great views and luxury bathrooms. Parking signage confuses guests and elevator access splits awkwardly by floor level.

Staff here go way out of their way to help you. Rooms are spacious and clean with good breakfast included. One guest got locked out late at night when the main door froze, which was unsafe and frustrating.

Rooms are spacious and spotless with comfortable beds. The rooftop pool overlooking the city and included breakfast stand out. Staff consistently goes above and beyond with friendly, attentive service.

Staff here go above and beyond and guests rave about their service. Beds are comfortable and rooms are spacious, but some have minor issues like broken fridges, temperamental climate control, or noise from nearby elevators. The on-site bar and restaurant are solid.

Rooms are clean and modern with comfortable beds. The staff, especially Heather and Nate, go above and beyond to help guests. The on-site bistro serves excellent food including gluten-free options, making it worth eating at the hotel rather than leaving downtown.

Rooms have comfortable beds but suffer from broken heating, poor water temperature control, and small bathrooms lacking grab bars. Elevators frequently break down. The downtown location offers walkable access to restaurants and attractions, though the hotel struggles with understaffing during events.

Unique historic train station hotel with character, but expect small dark rooms, tiny bathrooms split into two spaces, train noise at night, and cramped shower. Staff is helpful and the downtown location near restaurants and stadiums saves the experience.

Rooms are spacious and clean with good views, but thin walls let you hear neighbors at night. Staff excels at service and breakfast, though front desk moves slowly and odd smells hit different areas of the hotel. Downtown location makes up for minor complaints.

The hotel is renovating unevenly: some rooms have new bathrooms and look nice, but others feel dated and worn. Staff are consistently friendly and helpful. Expect navigation problems, broken A/C, parking fees, mediocre breakfast, and construction mess in common areas.

Beds are comfortable and rooms are spacious and clean, but food costs way too much for poor quality and service suffers when the hotel isn't busy. Location near the convention center is excellent.

Rooms are clean and comfortable with good beds and pillows. Location downtown is excellent and walkable. Staff quality varies widely, some are helpful while others are rude, and housekeeping sometimes ignores do-not-disturb signs. Valet parking costs $40 per night.