San Antonio, TX

Staff genuinely care and go above and beyond with personal touches. The sprawling grounds, pools, restaurants, and common areas are beautiful and well maintained. Guests consistently praise the warm hospitality and attention to detail throughout the resort.

Staff delivers excellent service and the grounds are beautiful with good amenities. Rooms feel dated and need updates. Most guests love the experience, though one long-time visitor says quality dropped since Hilton took over and complaints about costs and rowdy pool behavior.

Clean, spacious rooms with good Riverwalk views and balconies work well. Free breakfast and nightly drinks with dinner stretch your budget. Location beats everything else, though the whirlpool got dirty and some stairwells need cleaning.

Rooms are spacious and clean with huge showers. Staff goes above and beyond with attentive service. The location near the riverwalk, on-site restaurants, and St. Anthony Club bar all impress guests.

The Crockett sits right next to the Alamo with walkable access to the River Walk, making location its strongest feature. Rooms are small, basic, and dated with occasional maintenance issues like broken AC, but they're clean and have good water pressure. Staff is friendly, the tavern serves solid food with live music, and prices beat nearby alternatives.

Rooms are spacious and clean with good beds and River Walk views, but they're dated, dark, and thin windows let in street noise and construction sounds. Staff and location are excellent. One guest found it overpriced for the room quality.

Rooms have uncomfortable beds, paper thin walls, broken plumbing that runs constantly, and dust everywhere. Staff ignore guests at check-in and refuse basic requests. The building is historically beautiful but the hotel does not maintain it or care about customer service.

Rooms are clean and comfortable with nice bedding, though they lack microwaves and hair dryers. The hotel sits right on the Riverwalk with excellent access to restaurants and attractions. Staff consistently goes above and beyond to help guests, making this a standout for service.

Great staff and location near the Alamo, but housekeeping is inconsistent. Creaky floors and construction noise happen. One guest found a cockroach and got no bed cleaning in three days, while others praised cleanliness. Expect an older building with character, hit or miss service quality.

This hotel sits right across from the Alamo with great views and friendly staff, but rooms are dated and sometimes have issues with hot water and HVAC. Expect room layouts with poor bathroom privacy and call room service only if you have time to wait. The location makes it worth staying despite these problems.

Riverwalk location is excellent with stunning views. Rooms are clean and updated, though pillows smell bad to some guests. Staff consistently treats you well from valet to front desk. Parking costs $50 unless you use the app for discounts.

Rooms are spacious and comfortable with thoughtful touches like steamers and record players, but doors slam loudly and sound insulation is poor. Shower runs warm not hot. Staff delivers exceptional service, though some maintenance issues go unresolved. Parking costs $60 a night.

Rooms are outdated and dirty with dust, mold on lampshades, and foggy bathrooms. Management ignores problems and doesn't follow up on serious issues like missing items. A train runs at night and keeps you awake.