Baltimore, MD

Rooms are clean and comfortable with good beds, but noise from adjacent rooms disrupts sleep. Front desk staff quality varies wildly—some go above and beyond while others are dismissive and unhelpful. Call ahead to confirm they'll handle your specific requests before arriving.

Rooms are spacious and clean with comfortable beds and good views of the harbor. Staff consistently goes out of their way to help guests. The location near the harbor is excellent, valet parking costs around $30, and breakfast offers more variety than typical hotels.

Staff delivers excellent service and the Inner Harbor location puts you near restaurants and attractions. The modern rooms have good views and wood floors, but the mattresses are cheap and unsupportive. The hotel has declined recently by cutting free coffee and some staff amenities.

Cleanliness is inconsistent - some guests found rooms spotless while others reported foul smells and hair in beds. Staff ranges from warm and accommodating to absent during night shifts, creating serious safety gaps. Location near restaurants and parking is good, but expect hit-or-miss service quality.

Rooms are clean and location is excellent, but the hotel has serious problems. Hot water is unreliable, front desk staff are hit or miss, and hidden fees at checkout cost $175 extra. Multiple guests left frustrated.

Rooms are spacious and clean with comfortable beds and city views. Staff goes out of their way to help guests. The main complaint is the 4 p.m. check-in time, which guests think is too late.

Staff excels with genuine friendliness and helpfulness, especially at breakfast and front desk. Housekeeping fails at basic tasks like restocking towels and pillows during multi-day stays. Parking costs $45 daily, breakfast impresses, and the location near the harbor works well.

Rooms are clean, spacious, and comfortable with quality beds. Staff is friendly and professional, though service consistency varies—some guests got excellent attention while others waited multiple times for basic requests like bedding. Location near the convention center works well.

Great harbor views and excellent staff make this hotel worth it, but request a high floor to escape noise from the open lobby design. Beds are comfortable and the location puts you near restaurants. Toilets run small and booking staff can be frustrating.

Rooms vary wildly in cleanliness and condition - some guests found them spotless while others discovered trash, dirty sheets, and mold. The historic lobby and architecture impress, but expect dated TVs and potentially staffing issues that affect room turnover. Excellent value pricing attracts guests who overlook these inconsistencies.

Rooms are clean, comfortable, and well-maintained with a comfortable bed. Service quality swings wildly depending on which staff member helps you, from genuinely warm and professional to rude and dismissive. The location near the harbor is excellent.

Location works well for Inner Harbor access, but the hotel needs renovation. Rooms are spacious with dated furnishings and cleanliness issues like hair and stains. Staff quality varies wildly, valet is great but front desk is overwhelmed and unwelcoming. Skip the expensive valet parking and use the $5 garage instead.

Rooms are dated and cramped with street noise bleeding through, though some guests found beds comfortable. Breakfast quality varies wildly from cold and unappetizing to fresh and hot. Staff hospitality ranges from outstanding to reportedly rude, and clarify valet parking costs before arrival.

The hotel sits in a great location near Inner Harbor, but housekeeping quality is inconsistent—some guests praise spotless rooms while others report stained linens and dirty bathrooms. Pillows are uncomfortably soft, road noise reaches high floors, and parking costs $25 daily with tight access. Front desk service varies wildly from helpful to dismissive.