Cozumel, Mexico

Staff makes this place special with exceptional service and personal attention. Food quality is strong across multiple restaurants, though breakfast pastries need work. The resort is small, calm, and older-skewing with no beach but excellent diving nearby.

Rooms are clean and comfortable with good beds, but they smell damp and the shower takes forever to warm up. The real appeal is the jungle setting, ocean access, snorkeling, and friendly staff. Food ranges from good to mediocre depending which restaurant you pick.

Beautiful beachfront location with excellent snorkeling and diving right off the property. Rooms are spacious with stunning ocean views, but expect mold in bathroom caulking and mediocre food quality that doesn't match the five-star price. Staff is friendly, though service consistency and billing transparency have declined.

Rooms are spacious and clean with ocean views from balconies, though AC works inconsistently and there's no heat. Breakfast impresses with made-to-order and fresh options. Staff genuinely helps guests and the location puts you near restaurants, shops, and the ferry within walking distance.

The ocean views and rooms are excellent, but service and management have declined sharply. Staff seem unmotivated, cleanliness is inconsistent, and the hotel prioritizes cruise ship groups and staff parties over guest comfort. Skip it.

Rooms are small, dated, and thin-walled with cleanliness issues. Food across multiple restaurants is bland and cold, a la carte dining is hard to book, and basic tier guests get cheap booze while staff ignore requests. This all-inclusive feels overpriced and under-delivers on its promises.

Request an ocean-view room to avoid noise from nightclubs that play until 10-11 p.m. on the back side. Staff is friendly and helpful, breakfast is solid, and the rooftop pool offers great sunset views. The location near downtown and the ferry port is excellent.

Rooms lack outlets and hot water works unreliably, but beds are comfortable and views are stunning. Staff is friendly and breakfast decent. Crowded day pass sales create chair shortages, and loud music plays all day. Rocky beach and uncomfortable furniture frustrate some guests, though others love it.

Rooms are clean with good ocean views, but the hotel struggles with basic maintenance and service. You get reliable snorkeling and a calm beach atmosphere, but food quality is inconsistent and staff responsiveness varies widely. Book here for the reef access, not the all-around experience.

Rooms are spacious and basic with minifridges and ship views from balconies, though you can't control the temperature. The hotel sits walking distance from town with a good beach area for snorkeling and a pier for scuba boats. Staff treats you well, but lunch and dinner food tastes bland.

Rooms are clean with nice water views, but seriously outdated with minimal outlets and unreliable wifi. Front desk staff can be rude and unhelpful when problems arise. The dive location is excellent and close, though you're near cruise ships.

Rooms are spacious and clean with comfortable beds. The location near shops and restaurants is excellent, but noise from the adjacent nightclub disrupts sleep on weekends. Staff is helpful, but the hotel offers minimal breakfast and won't compensate for missing items from in-room safes.